Boy, when I turned 25, it was a whole different story. Then again, I'm a human, and not a behemoth corporation… but didn't corporations try to look and act more human in recent years?Anyway, then we have a quote from the CEO:
For 25 years, our purpose has been rooted in our name: Veritas, delivering the truth and reliability that our customers trust, and Horizon, always looking forward. This is why we've built the nation's most reliable 5G network. But it's the people behind it – our V Team – who give us our heart. As we celebrate our past, our focus is firmly on the future: extending our leadership with intelligent solutions to connect every home and business to the possibilities of tomorrow.
– Hans Vestberg, Chairman and CEO of Verizon, 2025
There's a "25 years of firsts" section that feels like it's quietly checking off bullet points instead of relishing the moment. Flip phones to 5G is a cultural shift, not a footnote. And while referencing the iconic "Can you hear me now?" campaign is a nice touch, it deserves more than a passive reminder – it was a catchphrase for so many Americans.Finally, we get to know that Verizon is "redefining the customer experience" with "a suite of AI-powered enhancements" that include the "Customer Champion" team, the "new 24/7 live chat support" and a "redesigned My Verizon app" that uses AI.Whatever you think of Verizon, nobody can't deny that it is a company that helped shape the modern mobile era. Yet the announcement lands with low energy. A quarter-century of pioneering wireless tech, rolling out 4G and 5G before most of us even knew what those meant, and the most exciting part is... a gentle nod to AI support chat? Where's the pulse?A company like Verizon should be really loud, not whispering with eyes on the floor. It's been 25 years of shaping how America connects – surely, that deserves a little more spark.Or, maybe, it's not appropriate to brag left and right after you've lost 300,000 customers in the first quarter of the year alone.